At Style Sole Zone, we want you to be completely satisfied with your fashion-forward footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unworn, in their original condition with all tags attached
  • Items must be in their original packaging
  • Returns must be initiated within 15 days of delivery
Important Note: For hygiene reasons, we cannot accept returns or exchanges on the following items:
  • Women’s Sandals (due to direct foot contact)
  • All footwear that shows signs of wear or has been used outdoors

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Style Sole Zone purchase:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information in your email (or use our template below):
    2. Subject: Return/Exchange Request – Order #[Your Order Number] Dear Style Sole Zone Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify alternative item)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your items – Once approved, securely package the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns center at:
    Style Sole Zone Returns
    12 Charles Street
    Bradford, GB BD8H 1IA
    We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item(s):

  • We will process your refund within 5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchange Process

If you’re exchanging an item:

  • We will ship your replacement item once we receive and process your return
  • Exchange shipping times follow our standard delivery estimates (10-15 days for standard shipping, 15-25 days for free shipping)
  • If the exchange item is of higher value, you will need to pay the difference
  • If the exchange item is of lower value, we will refund the difference to your original payment method

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We will arrange for a free return shipping label and expedite your replacement or refund

International Returns

For customers outside the UK:

  • You are responsible for any customs fees or taxes associated with the return
  • We recommend clearly marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may be subject to currency conversion fees by your financial institution

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].