Welcome to Style Sole Zone’s FAQ section! We’ve compiled answers to the most common questions about our trendy footwear, shipping policies, and more. Can’t find what you’re looking for? Email our friendly team at [email protected].

Product Questions

What types of shoes do you specialise in?
We offer carefully curated collections including:
  • Men’s Boots and Trainers for everyday durability
  • Women’s Flat Shoes for comfortable style
  • Women’s High & Mid Heels for special occasions
  • Women’s Sandals for warm-weather wear
  • Women’s Trainers combining fashion and function
Our selection focuses on fashion-forward footwear that blends current trends with timeless quality.
Are your shoes true to size?
Most customers find our shoes true to standard UK sizing. For specific fit advice:
  • Heels may run slightly narrow for some foot shapes
  • Trainers typically have standard width
  • Sandals often accommodate various foot widths
When in doubt, check individual product descriptions or contact us for personalised recommendations.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption for your protection.
How do I know my order was successful?
You’ll receive an immediate order confirmation email with all details. If you don’t see it:
  1. Check your spam/junk folder
  2. Verify the email address used during checkout
  3. Contact us at [email protected] with your name and order amount

Shipping & Delivery

What are my shipping options?
We offer two convenient services from our Bradford warehouse:
Standard Shipping (£12.95)
• 10-15 business days via DHL/FedEx
• Door-to-door tracking & insurance
• Signature confirmation included
Free Shipping (Orders Over £50)
• 15-25 business days via EMS
• Perfect for combining multiple items
• Great for seasonal wardrobe updates
Note: We currently cannot ship to select Asian and remote regions.
How do I track my order?
All orders include tracking numbers sent via email when your shoes dispatch. Use these to:
  • Monitor progress on the courier’s website
  • Estimate delivery dates
  • Request delivery instructions if available
Can’t find your tracking info? Email us with your order number for assistance.

Returns & Exchanges

What’s your return policy?
We want you to love every step in our shoes:
  • 15-Day Window: Return unworn items within 15 days of delivery
  • Original Packaging: Please include all tags and packaging
  • Easy Process: Email us at [email protected] to initiate
Pro Tip: Consider ordering multiple sizes if uncertain – we offer quick size exchanges!
How long do refunds take?
Once we receive your return:
  1. Allow 3-5 business days for inspection
  2. Refunds process to your original payment method
  3. Bank processing may take 3-10 additional business days
You’ll receive email confirmation at each stage. Exchanges typically ship within 2 business days after approval.

Account & Technical

How do I reset my password?
Simply:
  1. Click “Forgot Password” on the login page
  2. Enter your registered email address
  3. Check your inbox for reset instructions
  4. Create a new secure password
If you don’t receive the email within 15 minutes, please check your spam folder or contact us.
Why can’t I access my account?
Common solutions include:
  • Ensure you’re using the correct email/password combination
  • Clear your browser cache and cookies
  • Try a different browser or device
  • Check for typos in your email address
Still stuck? Our customer care team can help restore access – just email us with your registered details.
Style Tip: Sign up for our newsletter to receive exclusive shipping promotions and early access to new collections of women’s heels, men’s trainers, and more!

We hope this FAQ helps answer your questions about Style Sole Zone. Remember, our customer service team is always happy to assist with any footwear queries at [email protected]. Step into convenience and shop with confidence at stylesolezone.com!